Types of Office Telephone System

 

 

 

A telephone system in the office is an important tool for communication within a company. The right system will improve staff productivity and customer service, and give them a more efficient way to communicate with each other and with their clients. It's also useful for tracking calls, voicemails and caller data - something that can be invaluable when it comes to improving the way you run your business.

 

There are many different types of office telephone systems that 3cx distributor dubai has, so it's important to know what your requirements are before you make a decision. You can choose between Key System Units (KSU), KSU-less systems, Private Branch Exchange (PBX) systems, Voice Over Internet Protocol (VoIP) systems and the most modern hybrid telephone systems.

 

The simplest type of phone system is the multiline, which allows up to eight or 10 lines to be connected to a single phone extension. However, this is not always suitable for businesses that need to expand quickly. This can be because it lacks some of the more advanced features that PBX and VoIP systems offer.

 

PBX phones are more complex and feature a range of functionality, including extension dialing, transferring, on hold music, customer waiting queues, business hour settings for rerouting calls, and more. They are a good choice for larger businesses and can be programmed to meet the needs of any business.

 

Another common feature is a conference calling system, which allows multiple people to join an in-progress conversation at once. This is helpful for training new employees, or when conducting quality checks on customer service.

 

Auto-forwarding is another common feature, which allows incoming calls to be automatically rerouted to a person's mobile or an alternative extension if they aren't available. This can save time and hassle by reducing the number of unnecessary calls your team have to answer, while avoiding the need for costly connection calls to be made. Check it out here for more information related to this topic: https://www.encyclopedia.com/history/encyclopedias-almanacs-transcripts-and-maps/telephones.

 

There are other features that can be useful for your business, such as conferencing and recording capability. These can be a great addition for large offices, and they are often included in high-end systems.

 

Whisper lets office managers or colleagues listen in on a call without letting the external party hear them. This is good for conducting quality checks and employee training, or to provide a coaching environment for senior staff members.

 

Barge is a similar function, which allows an in-progress call to be joined by more junior members of staff if needed. This can be helpful for customer relations, as it allows senior management to intervene in conversations with staff members who are struggling with a specific issue or problem.

 

Getting the best phone system for your business can be a daunting task, but it's not as difficult as you might think. The right cisco switch dealer can help you cherry-pick the most relevant features and get your office phone system installed and set up for maximum efficiency.

 

It's also a great idea to compare suppliers, so you can find a phone system with all the features your business needs at an affordable price. Approved Index can help here - simply complete our quote comparison form to receive up to four free non-binding quotes from UK suppliers. It only takes a minute, and could save your business money every week!